Terms of Service

1. Not Medical Advice

2. Clinician Review

Certain assessments (Lane 3 — full professional assessment) include review by a licensed occupational therapist or physical therapist. Clinician review is provided only for Lane 3 assessments and is not available for the free quiz or self-service tiers. The clinician review generates a recommendation report; it does not establish a patient-provider relationship.

3. Coverage Pre-Screen

4. User Responsibilities

• You are responsible for the accuracy of all self-reported data, including health information, household details, and insurance information.
• You agree to provide truthful and complete information when using our services.
• You are responsible for maintaining the security of your account credentials.
• If you are acting as a caregiver or proxy, you represent that you have appropriate authorization from the care recipient.

5. Intellectual Property

All content, software, algorithms, and branding on BeneFill are owned by BeneFill, Inc. or its licensors. You retain ownership of the photos, videos, and personal data you submit. By using our service, you grant us a limited license to process your submitted content solely for the purpose of providing our services.

6. Limitation of Liability

To the maximum extent permitted by law, BeneFill and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or related to your use of the service. Our total liability for any claim shall not exceed the amount you paid to BeneFill in the twelve (12) months preceding the claim.

BeneFill does not guarantee the availability, accuracy, or completeness of any information provided through the platform. Home modification recommendations are provided as guidance and do not replace professional on-site evaluation.

7. Dispute Resolution

Any disputes arising from these Terms or your use of BeneFill will be resolved through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration will take place in San Francisco, California, or remotely at your election. You agree to resolve disputes on an individual basis and waive any right to a class action.

Either party may seek injunctive relief in a court of competent jurisdiction for matters involving intellectual property or data security. These Terms are governed by the laws of the State of California.

8. Account Deletion

You may delete your account at any time through your account settings or by contacting support@benefill.ai. Upon deletion, we will remove your personal data within 30 days, except where retention is required by law or necessary to resolve pending claims or benefits filings.

9. Modifications to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through a prominent notice on our website. Your continued use of BeneFill after changes become effective constitutes acceptance of the updated Terms.

10. Contact Us