Cigna MNR (plan-specific) · Cigna Healthcare
Cigna-specific medical necessity review request for services requiring clinical review. Includes patient clinical information, treatment history, and justification for the requested service or medication.
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Cigna Provider Portal (CignaforHCP)
https://cignaforhcp.cigna.com/Submit through the provider portal for electronic review.
Fax to Cigna Medical Necessity Review
Fax: 800-768-4695
Filing Deadline
Submit before the service is performed. Retrospective reviews accepted within plan-specified timeframes.
Standard: 15 calendar days. Urgent: 72 hours. Concurrent: 24 hours for inpatient stays.
Cigna reviews the request against their coverage policies. Approved requests receive an authorization number. Denials are issued in writing with appeal instructions.
PA Request (insurer-specific) · Health Insurance Plans
Request for approval of surgical procedures, imaging studies, specialist referrals, or other services requiring pre-authorization. Must demonstrate medical necessity.
Pharmacy PA (insurer/PBM-specific) · Health Insurance Plans / PBMs
Request for coverage of formulary drugs requiring PA, non-formulary drugs, or override of step therapy, quantity limits, or other utilization management edits.
Step Therapy Exception · Health Insurance Plans / PBMs
Request to bypass step therapy requirement and proceed directly to a preferred or non-preferred drug. Must document why first-step drugs are not appropriate for the patient.
Tiering Exception · Part D Plans / Commercial Insurers
Request to obtain a non-preferred drug at the lower cost-sharing tier. Prescriber must provide a supporting statement documenting why the lower-tier alternatives are not appropriate.
Specialty PA (insurer-specific) · Health Insurance Plans / Specialty Pharmacies
Prior authorization request for high-cost specialty medications including biologics, gene therapies, and other complex drugs. Requires detailed clinical criteria documentation.
DME PA (insurer-specific) · Health Insurance Plans / Medicare MACs
Request for coverage of wheelchairs, CPAP machines, hospital beds, prosthetics, orthotics, and other durable medical equipment.
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