Formulary Exception (insurer/PBM-specific) · Health Insurance Plans / PBMs
Request for coverage of a drug that is not on the plan's formulary. Prescriber must document why formulary alternatives are not appropriate for the patient due to medical necessity.
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Fax to the insurer's pharmacy department or PBM
Fax number is typically on the formulary exception form or the insurer's provider portal.
Submit through the insurer's provider portal or PBM website
Mail to the insurer's pharmacy prior authorization department
Filing Deadline
No strict filing deadline, but the patient cannot obtain the medication until the exception is approved. Standard decisions within 72 hours; expedited within 24 hours.
Standard: up to 72 hours. Expedited: within 24 hours if delay would jeopardize life or health.
The insurer or PBM will review and issue a coverage determination. If approved, the drug is covered at the applicable formulary tier. If denied, you can appeal.
PA Request (insurer-specific) · Health Insurance Plans
Request for approval of surgical procedures, imaging studies, specialist referrals, or other services requiring pre-authorization. Must demonstrate medical necessity.
Pharmacy PA (insurer/PBM-specific) · Health Insurance Plans / PBMs
Request for coverage of formulary drugs requiring PA, non-formulary drugs, or override of step therapy, quantity limits, or other utilization management edits.
Step Therapy Exception · Health Insurance Plans / PBMs
Request to bypass step therapy requirement and proceed directly to a preferred or non-preferred drug. Must document why first-step drugs are not appropriate for the patient.
Tiering Exception · Part D Plans / Commercial Insurers
Request to obtain a non-preferred drug at the lower cost-sharing tier. Prescriber must provide a supporting statement documenting why the lower-tier alternatives are not appropriate.
Specialty PA (insurer-specific) · Health Insurance Plans / Specialty Pharmacies
Prior authorization request for high-cost specialty medications including biologics, gene therapies, and other complex drugs. Requires detailed clinical criteria documentation.
DME PA (insurer-specific) · Health Insurance Plans / Medicare MACs
Request for coverage of wheelchairs, CPAP machines, hospital beds, prosthetics, orthotics, and other durable medical equipment.
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