Humana FE (plan-specific) · Humana
Humana-specific request for formulary exception to cover a non-formulary medication or to reduce cost-sharing tier. Requires clinical justification for why formulary alternatives are insufficient.
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Humana Provider Portal
https://www.humana.com/provider/Submit through the pharmacy management section of the provider portal.
Fax to Humana Pharmacy Services
Fax: 800-833-7421
Filing Deadline
Submit before or promptly after the medication is prescribed. Standard review within 72 hours; expedited within 24 hours.
Standard: 72 hours. Expedited (risk of serious harm): 24 hours. Medicare Part D: specific CMS-mandated timeframes apply.
Humana's pharmacy team reviews the request. If approved, the medication is covered at the applicable cost-sharing level. If denied, you receive written notice with appeal rights.
PA Request (insurer-specific) · Health Insurance Plans
Request for approval of surgical procedures, imaging studies, specialist referrals, or other services requiring pre-authorization. Must demonstrate medical necessity.
Pharmacy PA (insurer/PBM-specific) · Health Insurance Plans / PBMs
Request for coverage of formulary drugs requiring PA, non-formulary drugs, or override of step therapy, quantity limits, or other utilization management edits.
Step Therapy Exception · Health Insurance Plans / PBMs
Request to bypass step therapy requirement and proceed directly to a preferred or non-preferred drug. Must document why first-step drugs are not appropriate for the patient.
Tiering Exception · Part D Plans / Commercial Insurers
Request to obtain a non-preferred drug at the lower cost-sharing tier. Prescriber must provide a supporting statement documenting why the lower-tier alternatives are not appropriate.
Specialty PA (insurer-specific) · Health Insurance Plans / Specialty Pharmacies
Prior authorization request for high-cost specialty medications including biologics, gene therapies, and other complex drugs. Requires detailed clinical criteria documentation.
DME PA (insurer-specific) · Health Insurance Plans / Medicare MACs
Request for coverage of wheelchairs, CPAP machines, hospital beds, prosthetics, orthotics, and other durable medical equipment.
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